Case 1 - TBBC.ai

TBBC.ai

Case 1

Customer support automation

Custom software development for a LATAM-based Health & Beauty Company

Python, Node.js, IBM Watson (NLP).
Customer

Global leader in beauty and personal care. It employs over 7,500 people.

Business need

“Our contact center agents are always saturated and we are receiving many complaints about the quality of service we are providing.”

Solution

Implementation of a system that understood the caller’s intention, and depending on its level of criticality, the call was resolved automatically or redirected so that a human agent could resolve it.

Client testimonial

“Thanks to the BitBang team, our agents are now only taking the relevant calls to resolve critical cases. Simple cases like «changing passwords» or «enabling a printer» are answered by ChatBot. We have significantly improved our quality rating for customer service.”

Contact Us

The United States (Headquarters)

us@tbbc.ai

Latam

latam@tbbc.ai

Europe

europe@tbbc.ai

Communicate

(+57) 318 376 3678

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