Case 1
Customer support automation
Custom software development for a LATAM-based Health & Beauty Company
Python, Node.js, IBM Watson (NLP).
Customer
Global leader in beauty and personal care. It employs over 7,500 people.
Business need
“Our contact center agents are always saturated and we are receiving many complaints about the quality of service we are providing.”
Solution
Implementation of a system that understood the caller’s intention, and depending on its level of criticality, the call was resolved automatically or redirected so that a human agent could resolve it.
Client testimonial
“Thanks to the BitBang team, our agents are now only taking the relevant calls to resolve critical cases. Simple cases like «changing passwords» or «enabling a printer» are answered by ChatBot. We have significantly improved our quality rating for customer service.”
Contact Us
The United States (Headquarters)
us@tbbc.ai
Latam
latam@tbbc.ai
Europe
europe@tbbc.ai
Communicate
(+57) 318 376 3678
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