Sales process automation
Python, Node.js, IBM Watson (NLP).
Global leader in beauty and personal care. It employs over 7,500 people.
“Our contact center agents are always saturated and we are receiving many complaints about the quality of service we are providing.”
Implementation of a system that understood the caller’s intention, and depending on its level of criticality, the call was resolved automatically or redirected so that a human agent could resolve it.
“Thanks to the BitBang team, our agents are now only taking the relevant calls to resolve critical cases. Simple cases like «changing passwords» or «enabling a printer» are answered by ChatBot. We have significantly improved our quality rating for customer service.”